Frequently Asked Questions

What is Gandoza?
Gandoza is a professional online store specializing in high quality 3D models, and 3D modeling services.
What are Gandoza online services?
3D modeling, texturing, UVW mapping, rendering, rigging, animation, lighting and file conversion
Why should I buy from your store?
Probably, for the following reasons:
High quality 3d models.
Discounts up to 50% off.
PayPal Secure payment .
Money Back Guarantee.
Immediate download.
Do you offer any discounts?
Yes! We offer discounts up to 50%, compare our prices against the competitors.
What payment systems do you support?
We use PayPal Secure payment services to handle all credit card data.
How to buy 3d models from Gandoza?
It is easy as 1, 2, 3. just search, purchase and download your models.
Can I use the 3d models in commercial projects?
Yes, you can use the models in commercial projects. Please refer the details in our Terms of Use.
What if I have a problem with a purchased asset?
Please contact us at support@gandoza.com.
I need 3d model in another format, can you convert it for me?
Yes, please send this request to support@gandoza.com with the details required.
Do you provide Money Back Guarantee?
Yes, what you see is what you get.
Do I need to be a registered member to buy 3D models?
No, you don't,  just search, purchase and download your models. Also you can register for future convenience and save time.
I can not find what I am looking for. What do I do?
If you can’t find what you are looking for in our catalog, send us a request for custom 3d modeling. We have skilled team that can help you customize 3d models to meet your needs at at affordable prices.
How soon can I receive the model I've bought?
Once payment has been processed, you will be redirected to the download page, 3d model will be available straight away for immediate download.
How many times can I download my 3d model?
You can download an unlimited number of times, Note the download links will expire after 72 hours from purchase. But you can renew your download links at any time by contacting us.
How soon can your Support respond to my ticket?
Our Support works 7 days a week, 24 hours a day. Support tickets are generally responded to within 4 hours.
How can I receive purchased 3d models?
Available delivery of purchased 3d models is downloading only.
Can I get a CD with my purchases?
Yes, we can record the 3d models onto a CDR and have it delivered to you. Please send your request to support@gandoza.com.
More questions?
Email us : info@gandoza.com.